Effective Date: January 2025 Thank you for shopping at HUAXING NOR. We strive to provide a smooth and reliable shipping experience for all of our customers, no matter where you are in the world. Below you’ll find important details about our shipping policy. If you have any questions, please feel free to contact us.

1. Shipping Time

We aim to process and ship all orders as quickly as possible. Our standard order processing time is 1-2 business days after payment is confirmed. Shipping times vary depending on your location and the shipping method chosen.
  • Domestic Orders (within the USA): Standard shipping usually takes between 5-7 business days.
  • International Orders: Delivery times for international orders vary by destination. Estimated shipping times are:
    • Canada: 7-14 business days
    • Europe: 10-20 business days
    • Australia & New Zealand: 10-20 business days
    • Other Countries: 10-30 business days (depending on the region)
Please note that delivery times are estimates and may vary depending on customs clearance, carrier delays, and other factors outside of our control.

2. Shipping Costs

Shipping fees are calculated based on the weight and destination of your order. You will be able to see the total shipping cost during checkout before completing your purchase. We offer a variety of shipping options, including standard and expedited services. Please note that expedited shipping options are available at an additional cost.
  • Domestic Shipping (USA): Shipping fees vary depending on the shipping method selected.
  • International Shipping: Shipping costs for international orders are calculated at checkout.
Note: The customer is responsible for any customs duties or taxes imposed by the destination country. These fees are not included in the shipping cost and must be paid by the recipient upon delivery.

3. Shipping Methods

We use trusted shipping carriers to ensure timely and reliable delivery of your order. Depending on your location and shipping preferences, we may use the following carriers:
  • USPS (United States Postal Service)
  • UPS
  • FedEx
  • DHL
For international shipments, we work with various carriers depending on the destination, including DHL, USPS, and local postal services.

4. Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment. For international orders, please note that tracking may not be available for all countries or may not be updated frequently once the shipment leaves the United States. However, you can always reach out to our customer service team for assistance with tracking your order.

5. Shipping Delays

While we do our best to ensure your order arrives on time, certain factors may cause shipping delays. These factors include, but are not limited to:
  • High order volume (e.g., during holidays)
  • Customs processing delays for international shipments
  • Carrier delays or strikes
  • Severe weather conditions
If your order is delayed, please contact us and we will help track down your package or offer a solution.

6. Lost or Stolen Packages

Once your order has been shipped and the tracking shows that it has been delivered, we are not responsible for lost or stolen packages. However, if your package is lost or damaged in transit, please contact us within 7 days of receiving your shipping confirmation and we will investigate the issue with the carrier. For international orders, please note that lost or damaged items must be reported to us within 30 days of the shipping date.

7. Shipping Restrictions

We currently ship to most countries worldwide. However, there are some countries where we are unable to ship due to local laws and regulations or logistical challenges. If we are unable to ship to your location, we will notify you during checkout, and you will have the option to cancel or modify your order.

8. Address Accuracy

Please ensure that all shipping details are accurate at the time of order placement. We cannot be held responsible for delays or issues caused by incorrect shipping information. If you realize there is an error with your address after placing the order, please contact us immediately, and we will try to assist you.

9. Customs and Import Duties

For international orders, customs duties, taxes, and other fees may be imposed by the destination country upon arrival. These fees are the responsibility of the customer. Please check with your local customs office for more information on these charges. Important: We are not responsible for any delays caused by customs clearance processes in the destination country. Customs procedures may affect the delivery time and, in some cases, may cause packages to be held in customs for longer than expected.

10. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:
  • Email: [email protected]
  • Phone: +1 (504) 382-8605
  • Address: 288 COMPASS RD, MANAHAWKIN, NJ 08050, USA